Terms of Business

Pinsure Limited is permitted to arrange general insurance contracts. Pinsure Limited is an FSA regulated firm trading in compliance with FSA regulations. Our FSA firm registration number is 306497 details of which may be checked on the FSA’s register by visiting their website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

Pinsure offer a quotation selected from a range of insurers chosen by Pinsure on your behalf for their potential suitability to provide you with a product that meets your requirements.

We will advise and make a recommendation for you after we have assessed your needs.

Pinsure normally receives a commission from the insurer with whom we place your business, details are available.

Pinsure Limited makes a charge to cover the administration of your insurance: details of your fee will be found on your quotation.

Pinsure Limited reserves the right to charge an administration fee for any mid term adjustments to your policy.

Please be advised that in the majority of cases professional liability insurances cannot be cancelled by the policy holder. Refer to your specific policy wording for the insurer’s procedure. Pinsure Limited will charge a cancellation fee of £100 to cover administration should cancellation be granted. Please refer to your specific policy wording for the insurer’s procedure regarding cancellation. In the event of cancellation of the insurance contract after inception, insurers may return a pro-rata premium. Pinsure Ltd will retain all fees and commission in respect of the full policy period in relation to policies placed by us. In the event of cancellation our fees and commissions will not be returnable.

All client monies received by Pinsure Limited are protected in Statutory Trust Client Bank Accounts pending settlement to insurers. Please be aware that Pinsure may transfer funds to other FSA authorised underwriters for them to make settlement to insurers. We do not pay any interest on premiums held by us in the course of arranging and administering your insurance.

We will treat all your personal information as private and confidential to us and anyone else involved in the normal course of arranging and administering your insurance, even when you are no longer a customer. We will not give anyone else any personal information except on your instructions or authority, or where we are required to do so by law, or by virtue of our regulatory requirements. We may use information we hold about you to provide information to you about other products and services, which we feel may be appropriate to you. Under the Data Protection Act 1998 you have the right to see any personal information about yourself, which we hold in our records. If you have any queries please write to us at our usual office address.

Our aim is to provide a first class service, however, if you wish to register a complaint, please contact us by writing to Kevin Locke, Pinsure Limited, 58 High Street, Steyning, West Sussex, BN44 3RD or, by phone Telephone 01903 815111, by fax 01903 815123

We will provide you with a copy of our full complaints procedure and respond to you as a matter of urgency, and always within 5 working days. We will aim to make a final response to you within eight weeks, or keep you informed as to why this is not possible. In the event that your complaint relates to activities or services provided by another party, we will ensure that your complaint is appropriately forwarded, and will track the progress of the complaint and responses of that party.

After our final response has been issued, if you still cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment and opinion.
The FOS Consumer Helpline is on 0845 080 1800 and their address is:
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000.00 and 90% of the remainder of the claim, without any upper limit. For compulsory insurances e.g. employer’s liability, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.